Sr./Customer Support Executive

Sr./Customer Support Executive @ a leading BPO which manages and operates critical business processes for leading global companies. They have a proven track record of creating value for clients and using their domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Their experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. They are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities. They are India's first NYSE listed BPO company, Ranked 3rd in the Black Book of Outsourcing for the year 2007, Ranked one of the two best BPO firm by NASSCOM, They have Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK) & Client service and transition locations in US and UK with a total capacity of 8,850 seats capable of supporting 17,000+ associates in multiple shifts.

Role & Responsibility:

• Answer inbound calls
• Document the calls to ensure all information is captured
• Ensure one time call resolution
• Maintain accuracy of information given and documented
• Adhere to standard operating procedures required by the process
• Attend briefings, trainings/refresher sessions and meetings as required
• Should be able to work in roational night shifts

Experience & Key Skills:

• 0 - 3 years of Experience
• Excellent Communication skills
• Able to understand a customer's requirements
• Willingness to work in Shifts
• Any Graduate/ Non-Engineering Post Graduate