GM&S India Centres of Excellence Manager

GM&S India Centres of Excellence Manager

Job Description:

Manage the India Centers of Excellence projects, specifically focusing on leading the India Vision and strategy forward in the business, from best practice sharing and implementation for GM&S to CPOs / Regions expansion of their business services into India.

Major Accountabilities

Play a key role in converting Novartis Marketing India strategy into flawless implementation
Partner with Global, Region and CPO colleagues to identify resource and cost savings opportunities (across large, small CPOs and regions teams) and develop these opportunities into actionable plans
Manage the CoE projects for Global, Region and CPO including leadership of and management of the recruiting process
Provide support and direction for on-boarding of the CoE associates in both India and the markets
Develop strong relationships with partner functions to set up needs support for India solutions (e.g. Finance, IT, Global Services, HR etc)
Apply best-in-class implementation and on-going management processes between India and CPO/Region/Global KPI process
Project / Work definitions
Issues resolution (e.g. customer complaints, capacity issues) & Budget spend items
Work with operations India to identify and execution training needs
Manage and facilitate communications between India Operation and CPO/Region/Global customers
Led the performance appraisal process and setting objectives for GM&S India with Global/CPO
Provide support and assistance to resolve issues faced by Global, Region and CPOs and their CoE teams
Identify and create Best-Practices work that will be used to help spread CoE success from newly-involved CPOs to further target affiliates (CPO size and department strategy to implementation)
Work with Global and India sourcing in the management of off-shore vendors, including vendor strategy and selection
Manage the access for off-shore vendors to NKC and other databases including ensuring validly and accuracy of contracts
Assist in resolving vendor issues.

Desired Profile

Novartis and Pharma company experience (2 years +, CPO work a plus)
5- 8 years work experience in Marketing functions (e.g. MR, CI, BA, MedEd, Ad, etc)
Demonstrated Excellence in organization skills, process management, communication, critical thinking, marketing competencies

Experience: 5 - 8 Years

Industry Type: Pharma/ Biotech/Clinical Research

Functional Area: Marketing, Advertising, MR, PR

Education: UG - Any Graduate - Any Specialization / PG - M.Pharma - Pharmacy;
M.Sc - Any Specialization;M.Tech - Any Specialization; MBA/PGDM