Thursday, April 30, 2009
Deloitte Announces to Acquire Bearing Point Public Services Practice
Deloitte Announces Agreement to Acquire Assets of BearingPoint Public Services Practice:
http://www.deloitte.com/dtt/press_release/0,1014,cid%253D254034,00.html
Deloitte Touche Tohmatsu India Pvt Ltd. is Hiring for 65 job(s) in India.
Click below to Subscribe to their Career's New Letter:
http://careers.deloitte.com/india/experienced-professionals/newsletter.aspx
Senior Project Manager
- The Project Manager has direct responsibility for the delivery of software development projects in the News Production and Media domain.
- These are business critical projects with very tight delivery time lines.
JOB RESPONSIBILITIES:
- Responsible for end-to-end coordination and delivery of identified projects
- Responsible for all aspects off project management involved with the above activities, including, but not limited to: - Project estimation and scheduling - Resource leveling - Impact analysis - Risk assessment and mitigation - Status reporting - Escalation of major issues
- Responsible to report status to the project sponsor
DESIRED PROFILE:
- Bachelors Degree in Computer Science (or equivalent experience)
REQUIRED SKILLS:
- 4+ years' experience in managing all aspects of large, cross functional technical projects
- A fundamental understanding and basic knowledge/experience with news and news technology
- Ability to work in a matrix organization and managing projects with minimal supervision
- Ability to interact with senior management and business stakeholders
- Excellent communication and presentation skills
- Experience working with teams across several locations and timezones
- Experience and/or detailed knowledge of resource allocation, budgeting, and project planning/scheduling
- Experience on collaboration platforms like Sharepoint, Clarity, Project Central, etc.
DESIRED SKILLS:
- Formal project management training
- PMP or equivalent Certification (or progress towards this)
- Experience in Sharepoint/ClarityTechnology/Development background is a plus
CERTIFICATIONS:
- PMP or equivalent Certification (or progress towards this)
LOCATION:
- Bengaluru/Bangalore
Wednesday, April 29, 2009
Opening in CapGemini- Facilities
A senior person from Corporate Services domain would be resigning CapGemini by may 15th. Suitable and interested people........You know what to do?
All the Best!
Keep visiting for more tip offs....
GM&S India Centres of Excellence Manager
GM&S India Centres of Excellence Manager
Job Description:
Manage the India Centers of Excellence projects, specifically focusing on leading the India Vision and strategy forward in the business, from best practice sharing and implementation for GM&S to CPOs / Regions expansion of their business services into India.
Major Accountabilities
Play a key role in converting Novartis Marketing India strategy into flawless implementation
Partner with Global, Region and CPO colleagues to identify resource and cost savings opportunities (across large, small CPOs and regions teams) and develop these opportunities into actionable plans
Manage the CoE projects for Global, Region and CPO including leadership of and management of the recruiting process
Provide support and direction for on-boarding of the CoE associates in both India and the markets
Develop strong relationships with partner functions to set up needs support for India solutions (e.g. Finance, IT, Global Services, HR etc)
Apply best-in-class implementation and on-going management processes between India and CPO/Region/Global KPI process
Project / Work definitions
Issues resolution (e.g. customer complaints, capacity issues) & Budget spend items
Work with operations India to identify and execution training needs
Manage and facilitate communications between India Operation and CPO/Region/Global customers
Led the performance appraisal process and setting objectives for GM&S India with Global/CPO
Provide support and assistance to resolve issues faced by Global, Region and CPOs and their CoE teams
Identify and create Best-Practices work that will be used to help spread CoE success from newly-involved CPOs to further target affiliates (CPO size and department strategy to implementation)
Work with Global and India sourcing in the management of off-shore vendors, including vendor strategy and selection
Manage the access for off-shore vendors to NKC and other databases including ensuring validly and accuracy of contracts
Assist in resolving vendor issues.
Desired Profile
Novartis and Pharma company experience (2 years +, CPO work a plus)
5- 8 years work experience in Marketing functions (e.g. MR, CI, BA, MedEd, Ad, etc)
Demonstrated Excellence in organization skills, process management, communication, critical thinking, marketing competencies
Experience: 5 - 8 Years
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: Marketing, Advertising, MR, PR
Education: UG - Any Graduate - Any Specialization / PG - M.Pharma - Pharmacy;
M.Sc - Any Specialization;M.Tech - Any Specialization; MBA/PGDM
Tuesday, April 28, 2009
UBS to shut its operations in India
Insider news is that UBS Mumbai would be shutting down its operations and Hyderabad centre too may be following suite. reasons known to all.
Vendors, recruiters, trainers and all...looking towards UBS...take your pick
Pilot's are Still Being Hired by Indian Airliners
Following Airliners are Hiring Pilots in India... Visit Their Website FOR MORE DETAILs
Indian: http://home.airindia.in/SBCMS/Webpages/Careers.aspx?MID=201
Indigo: http://book.goindigo.in/skylights/cgi-bin/skylights.cgi#pilot
Go Air: http://www.goair.in/captain.asp
Fly Kingfisher: http://www.flykingfisher.com/careers/pilot-training.aspx
MDLR Airlines: http://www.mdlrairlines.in/include/employment.htm
Paramount Airways: http://www.paramountairways.com/careers_pilot.html
Learning and Development Manager
Job Description:
- Assist the GMW-Human Resource in the smooth and efficient running of the Human Resource Division, in accordance with the hotels identified training needs and Sahara Star Standard in Human Resource Management
- Assist the executive committee in identifying the training needs within each department.
- Co-ordinate and monitor the hotels training plan.
- Plan and monitor the hotels L&D budget.
- Assist with the compilation of the hotels / departments departmental operations manuals.
- Assist with the monitoring of department standards as defined in the departmental operation manual.
- Advice the GMW- human resources of any new support material that would be beneficial to the hotels.
- Ensure that the recommend quota of departmental trainers are trained for each department.
- Ensure the maximum utilization of departmental trainer in each department.
- Plan, implement and monitor, in conjunction with other members of the human resources division both general / core and management L&D.
- Implement and monitor the companys L&D for futur programme.
- Co-ordinate and monitor the Sahara Star rack L&D programmes.
- Maintain close contact with the local school and universities.
- To review the progress of the hotels L&D plan and make recommendations where.
Desired Profile :
- Experience: 5 - 6 Years
- Industry Type: Hotels/ Restaurants/Airlines/Travel
- Expertise In: Training / HR / Administration / IR
- Education: UG - Diploma - Hotel Management, PG - MBA/PGDM - Any Specialization
- Location: Mumbai
Contact: - Shreesh, Sahara India Pariwar, Ph: +91-22-39807062, Website http://saharastar.com
Sunday, April 26, 2009
Circle Project Manager
Responsibilities:
- Process adherence with respect to Supplier - customer relations.
- Vendor Management Process implementation & Timely delivery of Installation process.
- Training the BTS Team & Deliver quality of services executed by Vendor Team & ZTE Engineers
- To comply and fill the required check sheets of vendor & customers on site
- Need to facilitate all the circle teams to provide necessary support required from customer.
- Full fill the project requirement by customer & make all formalities for data preparation, project status, project review meetings.
- As team leader need to handle requirements - Manpower, budget, vendor negotiation, payments, Need to take care of requirement of training & technical expertise for Manpower.
Desired Profile:
- Degree in Electronics /Telecommunications Engineering or equivalent.
- Hands on experience in Project Co-ordination.
- Worked for turnkey projects in Telecom Industry.
- Minimum 7 years experience in Telecom Industry. with a minimum 3 years experience in Operation & Maintenance implementation.
- Strong team development and leadership skills.
- Proficient in English.
Experience: 7 - 12 Years
Functional Area: Project Management
Education: UG - B.Tech/B.E. (Electronics/Telecomunication
Locations: Bihar , Orissa , Jharkhand , UP
Contact: Mr. Sumit, 6th Floor. Tower B, Building #10, DLF Cyber City, Phase-III, Gurgaon, Haryana, INDIA 122001
Telephone: 022-30383348 I Website: http://zte.com
Saturday, April 25, 2009
Satyam loses another Project in US
Satyam has lost another project in the US, the Westfield Insurance contract. It has lost the contract to IBM.
About 100 plus Satyam on site employees are up for grabs as they are still wondering where to go, since Satyam has shown no assurances so far. The client has agreed to do rebadging of the complete onsite group if Satyam agrees. IBM has reportedly agreed to do so, but Satyam has refused.
Prospective employers may look at these talented bunch of people for their next set of recruitments.
COE Finance Manger Specialist
Reference: 6955502000006842
Website: http://www.deloitte.com/dtt/home/0,1044,sid%253D40782,00.html
Primary Duties:
This position is a part of the Financial Analysis Center of Excellence organization which provides support to the India Supporting US USA Financial Operations groups, including; Functional Finance, Enabling Areas and Policy & Compliance. The Manager directly supports their assigned area(s) with all matters pertaining to financial operations management. This includes financial reporting and analysis, financial planning and forecasting, with an emphasis on financial controls and process improvements. This position will directly support one of the US Controllers.
Responsibilities:
Financial Reporting and Analysis:-
Reports, analyzes and interprets periodic financial data to functional management accurately and on a timely basis.
Provides commentary and insights on performance against plan and prior year with emphasis on implementing procedural controls to achieve optimal performance.
Financial Planning and Forecasting:-
Prepares the fiscal yearly plan for assigned function by analyzing historical data in conjunction with future growth plans and desired firm metrics.
Prepares periodic forecasts for national and functional management.
Operations Management:-
Analysis of existing and projected resources and related utilization, working in close conjunction with the Controller, to ensure adequate staffing levels.
Ensures proper revenue and expense controls are in place and communicates and resolves exceptions as noted in reviews.
Business Advisor:-
Provides accurate and timely information to client and continuously seeks to enhance the service provided to client.
Maintains strong and trusting relationship with client.
Implements internal controls and procedures to manage costs and maximize profitability.
Teaming:-
Coaches others in the firm in interpreting financial data.
Works closely with other finance channels and client service personnel on several inter-related processes.
Provide team assistance to the Controller and may require supervising staff.
Accounting Policies:-
Ensures that the firm's accounting policies and practices (and GAAP) are followed.
Desired Profile Primary Qualifications:
- Bachelor's degree in Finance or Accounting and/or relevant job experience (UG - B.Com - Commerce / PG - CA)
- Minimum of 4 years of directly related financial and/or accounting experience, total experience 5 - 9 Years
- Additional minimum of 4 years of progressive experience in a financial and/or accounting supporting role
- Outstanding verbal and written communications skills
- Advanced Microsoft Excel, PowerPoint and Word experience
- Applicants must have experience with financial reporting and analysis
Relevant Business & Technical Skills
- A CA, CPA and/or MBA are preferred
- Most prior experiences in a services oriented captured business environment preferred - other experiences in KPO may also be preferred
- Prior position in India supporting a senior leader preferred
- Prior experience mirroring US operating hours preferred
- Knowledge of MS Access, Visual Basic and/or SQL programming is a plus
- Prior working knowledge of SAP and Hyperion EssBase is preferred
- Demonstrated strong analytical, project management and organizational skills
- Demonstrated ability to work and be an effective leader/motivator in a team environment
- Knowledge of firm's systems is a plus
Friday, April 24, 2009
Sr./Customer Support Executive
Role & Responsibility:
- Answer inbound calls
- Document the calls to ensure all information is captured
- Ensure one time call resolution
- Maintain accuracy of information given and documented
- Adhere to standard operating procedures required by the process
- Attend briefings, trainings/refresher sessions and meetings as required
- Should be able to work in roational night shifts
Experience & Key Skills:
- 0 - 3 years of Experience
- Excellent Communication skills
- Able to understand a customer's requirements
- Willingness to work in Shifts
- Any Graduate/ Non-Engineering Post Graduate
Thursday, April 23, 2009
Assistant Manager - Work Flow Management (WFM)
The Roles & Responsibilities:
- Leadership, Planning, Scheduling, Rostering, Forecasting, Reporting & AnalysisManaging a team of Work Flow Management (WFM) Executives providing Workforce optimization solutions
- Continuous interaction with Operations regarding Client requirements and reporting
- Proactively highlight the opportunities to improve performance in all areas of the Operation – Reducing costs, improving service levels, optimizing customer satisfaction & Up-skill training recommendation
- Capacity planning to ensure appropriate availability of resources available as per the process requirement
- Analyzing intra-day reports and providing inputs for process improvement for better utilization of resources in line with agreed KPI, escalation and intra-day planning processes
- Analyze SLA trends, AHT trends, Call arrival pattern & unavailability, and maintain daily project status report and recommend improvement plan to Operations
- Real time monitoring of SLA trends, Call variance, AHT, Schedule Adherence & Line Adherence
- Identify areas of concern and under performance of the process and take corrective measures
- Work Force Scheduling to ensure higher productivity with optimum utilization of available resources as per the key performance indicators
- Preparing Plotter and Excel based Schedules for back office processes as per the key performance indicators
- Preparing Team based & Skill based rosterAllocation, relocation & movement of multi-skilled staff across various workgroups to maintain adequate staffing
- Forecasting Intra-day call volume on the basis of historical trend
- Generation of MIS as per agreed SLA and to provide adhoc reports
- Interact daily with the middle and senior management of company client to discuss the performance of the project
- Preparing weekly program performance for various program using Power point with graphical representation, Trend Analysis, Gap Analysis, What-if-Analysis & Management reports for keen study of trends to identify deviations of metrics
- Interpreting data into relevant information relating to servicing customers and employeeMonitoring agent schedules that meet the Client demand within targeted service level goals
Desired Profile:
- B.E / B.Tech / MBA with 3 to 5 years of relevant experience in Work Flow Management with a reputed BPO organizations.
- Exposure towards planning, forecasting & business analysisExperiences in Document Flow / Workflow Management System
- Ability to adapt and work within a multicultural environmentExceptional analytical skills and attention to detail are essential.
- Excellent organizational skills and the ability to meet timelines with minimal supervision are essential
Programmer - Confirm IT (Market Research Tool)
- Understanding of Questionnaire
- Implementing Logic
- Framing Questions
- Interaction with clients/Attending conference calls
- Questionnaire review
- Programming
- Quota setting
- Testing
- Creating reporting tools
- Sample management
- Monitoring data collection
- Send out Invitations
- Knowledge of scripting languages viz. Java Script, J. Script, VB Script
- Proficient in Programming concepts
- Communication Skills
- Tools used for Survey Programming: ConfirmIT
- Relevant work experience of min. 1 yr is required in ConfirmIT
- Programmers will be Approx 3 Lacs
- Sr. Programmers Approx 4 Lacs
Wednesday, April 22, 2009
Quality Assurance
- Understands quality aspects in a B2B environment
- Working in a multi-channel mode to drive quality across tickets, voice, email, etc.
- Is metrics oriented and knows how to measure, baseline, drive improvements – has created and managed to a quality framework.
- Smart and empowered to work independently and drive a strong POV.
Roles and Responsibilities
- To help measure and enhance the CSAT scores thereby taking the organization a step closer to their goal review & analyze verbal/written performance & quality reports
- Develop ongoing improvement strategies based on results of analysis.
- Report analysis & collation of information to make effective change decisions.
Job Description
- Monitor Engineer Calls and provide coaching to them according to the observations made while monitoring calls.
- Train engineers on Soft Skills/ business communication and Telephone Etiquettes.
- Ensure that engineers follow the SLA on Calls.
- Must be responsible for Performance Improvements of engineers.
- Stringent monitoring of calls and taking corrective measures towards continuous Improvement.
- Collecting, analyzing and reporting consumer feedback data to ensure consumers have a positive consumer service experience.
- Device Process Improvement Plan based on statistical analysis.Training based on analysis so that repeated errors could be minimized.
- Excellent verbal and written communication skills.Must be flexible to work night shifts.
Primary Skill:
- Conducting skill specific training sessions to improve the performance of the Engineer
- Helping the Engineer improve on their CSAT scores.
- Doing training need analysis & preparing training modules on the basis of the needs.
- Initiatives taken to add value to the project.
- Knowledge about Voice & Accent & Soft Skills
- Experience in Coaching /Training Delivery
Tuesday, April 21, 2009
Today's Tip-off
Satyam BPO is going to hire for their Guardian Process starting May 1st 2009...
Get Prepared...
AVP- Compensation & Benefits
Job Profile:
- The person would be independently managing compensation and benefits for the organiasation for all the verticals and would report into VP - Comp & Ben. A 3-4 member team shall report into the person.
Education:Preferably PG in HR (Science/Commerce graduates with good exposure and relevant experience shall also be considered
Years of Experience:
- 9 years and above
Exposure/Experience:
- Must have exposure in Handling Compensation and benefits for a medium to large sized IT organization (500- 3000 people)
- Strong fundamentals in C&B
- Must have exposure to Benefit Administration (Life, health and other employee Insurance etc.)
- Have exposure to labour law and related statutory compliances (PF, ESI, Bonus, Gratuity etc.) impacting C&B (understanding of Income Tax is also desirable)
- Must have independently handled payroll incl. Final settlements for at least a mid size outfit for at least couple of years
- Must have exposure to some HRIS e.g Peoplesoft, SAP or any good Indian HR software (Adrenalin, Delphi, Ramco etc.)
- Must have exposure to independently handling pay revisions (2-3 annual reviews) including compensation surveys, pay budgeting, salary practices etc.
- Desirable to have experience in preparing special recommendations including incentive schemes, Deferred income plans, stock options etc.
- Must be in touch with Industry and aware of compensation trends Have exposure to data analysis and management including preparation of impact analysis, "what-if" analysis, payout analysis etc.
- Exposure to statistical analysis would be desirable
Other Skills
- Having exposure/knowledge of general HR areas including Recruitment, Performance management etc. would be desirable
- Must have strong skills in MS-office applications including ExcelMust have good interpersonal skills and cool positive temperament
Monday, April 20, 2009
Operations Manager
Job DescriptionKey Areas of Responsibility:
- Setup of surveys / accounts
- Follow-up on the execution of fieldwork
- Quality control on gathered data & survey
- Maintain client relationship and client satisfaction together with the Account Manager / Executives
- Coaching & training of Account Executives and Quality Control Manager
- Cost awareness + Any tasks assigned to you by supervisor
Competencies:
All tasks and responsibilities associated with an Account Executives and Quality Check Manager position.
- Provide general training to new and existing employees; assist in the orientation/acclimation process for new employees.
- Assist with the implementation of company policies and procedures through leadership by example.
- Address performance issues when necessary and keep accurate documentation of all performance counselling sessions.
- Prepare 180-day and annual performance appraisals for assigned employees according to schedule provided by Manager of Human Resources.
- Ensure that all assigned employees have the resources they need to perform their jobs; bring any needs to the attention of management or HR.
- Perform all client account management duties as assigned.
- Attend all operations meetings conducted by the Director of Operations.
- Attend and participate in management training sessions.
- All other duties as assigned by upper management.
Education:
Graduate in any discipline (Preferably BMS / BMM)
Experience
2 to 3 years of experience Desired Candidate ProfileKnow-how & company specific skills required:
Advanced knowledge of Microsoft Outlook, Word & Excel, Power Point, Internet, mail merge , skype
- Professional phone handling
- E-mailing etiquette
General skills required:
Customer-driven mentality / strong client service skills - Time management
- Effective Written and Verbal Communication
- Demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities. Be consistent and fair. Keep commitments.
- Problem solver: react quickly and appropriately to problems. Follow up in a timely manner.
- Positive thinking & React positively to constructive criticism
- Get things done: demonstrate the ability to get results
- Ability to deliver the required standards under pressure
- Program analysis & job effectiveness, ability to make changes to improve service performance
- Strong organizational skills
- Skills in setting goals, providing timely feedback and coaching Account Executives
- Business analysis & team effectiveness, ability to make changes to improve survey performance
- An organized approach towards working, manage and plan projects / assignments to ensure they run on time.
- Managing people and carry out staff development activities.
- Ability to built strong relationship with clients
Saturday, April 18, 2009
Today's Tip-off
Assistant Manager (Accounting) – Global Finance Operations
Assistant Manager (Accounting) – Global Finance Operations @ HSBC Global Resourcing Centres, HSBC Electronic Data Processing India Pvt Ltd form a vital link to one of the world’s largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC’s business lines – making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionals
Job Description
Directly lead and manage the team to ensure all accounting entries & reconciliations are in line with onshore requirements.
Co-ordinate, work-closely with in-country finance teams across the globe.
Acquire knowledge in banking/financial services.
Identify opportunities for improvements and drive changes independently.
Maintains monthly timetable for both routine and ad-hoc items.
Desired Profile
Qualified CA (Chartered Accountant)/CWA (Cost & Works Accountant)/MBA Finance with 3-7 years of post qualification experience or commerce graduates with at least 3-8 years of experience in accounting / financial reporting.
Skills Required:
Primary
Ability to work independently & to lead & motivate team.
Ability to manage & drive change.
Accounting ability, knowledge / exposure to IAS, USGAAP, IFRS.
Strong Analytical & lateral thinking skills.
Ability to interact with multiple cultures (verbal & written).
Expertise in MS Office applications and ERP/ other GL systems.
Orientation towards Quality (Six Sigma/Lean methodology) and technical bent of mind.
Secondary
Exposure to database management tools – TM1/Cognos/Essbase will be strong advantage.
Experience: 3 - 8 Years
Industry: BPO/ITES /CRM/Transcription
Functional Area: Accounts, Finance, Tax, CS, Audit
Education: UG - Any Graduate - Any Specialization & PG-CA, ICWA, M.Com - Commerce, MBA/PGDM - Finance
Location: Gurgaon, Hyderabad / Secunderabad
Website http://www.hsbcglobalresourcing.com
Reference Campaign1
Executive Assistant - Administration
The Organisation is looking for an experienced professional in administration to support the CMO–Group which includes the Marketing, Inside Sales and additional entities. Reporting to the Chief Marketing Officer, the executive assistant will manage and coordinate all administrative responsibilities for the overall CMO group in the US and India offices.
This is a key position in a fast paced work environment that requires excellent interpersonal skills, proficiency with MS–productivity suite, ability to effectively use various internal business systems, and an ability to manage multi–tasking among competing priorities.
Support CMO for all administrative support including preparation of documents using MS Word, Excel, PowerPoint and Outlook. Effectively manage, track and report CMO department spending by managing the requisition process–from requisition to payment. Manage vendor relationships. Effectively manage administrative tasks e.g. on–boarding new hires ad consultants, collecting weekly updates, maintaining org chart, vacation requests and more. Effectively manage entry and reporting of sales orders, customer list including maintaining of documents by managing shared file management systems. Support, as required, in sales and marketing tradeshows, customer events and other company events, and more. Perform market and competitive research using information available on the internet or subscribed services and prepare summary reports. Act as the local administrative manager for the CMO group personnel in the India office which includes marketing and AJE subsidiary staff.
5–7 years of hands–on experience as executive assistant supporting senior executives in technology or related industry. Advanced level excel spreadsheet skills along with proficiency with Microsoft Word, Power–Point and Outlook. Excellent verbal and written communication skills, great interpersonal skills. Strong work ethic, detail orientation, and ability to multi-task in a fast paced work environment. Bachelors or Masters Degree from a reputed institution.
Friday, April 17, 2009
Today's Tip-off
Even during the current economic downturn Bank of America and Dell are hiring freshers in big numbers!! And they are amongst the highest paying employers for entry level jobs!!!
Chief Operation Officer (COO)
Chief Operation Officer (COO) @ A Leading Health Care Administrative Outsourcing Services Provider and Health Information Management Company specializing in providing remote coding and auditing services as well as web based remote coding technology. The Organisation has become a vanguard in using technological advancements for the enhancement of the medical coding process and greatly reducing the DNFB, streamlining waste and reducing delinquent caseloads. It will provide electronic-cost effective medical record coding and validation solutions to hospitals, ambulatory clinics, ancillary service providers and physician group practices in United States.
Responsibilities include but are not limited to:
· Advise the CEO on strategic business development and key corporate planning issues and make recommendations on major business decisions and keeps the CEO informed about business activities, potential threats, opportunities, and recommended actions.
· The ability to assist in the growth of the company internationally and internally in India .
· Help determine resource allocation among divisions. help identify opportunities and potential threats to each division and ensure proper report structure within departments.
· Encourage managers to evaluate and take actions that are consistent with Omega's overall strategy
· Foster high performance by all employees
· Manage for success based on performance goals specific to each division by developing realistic operational goals for each division’ monitor division-specific performance against goals
· Ensure adherence to annual budgets by managing expenses; foster an effective organizational culture
· Create excellent relationships with clients; ensure client satisfaction with the service and that all productivity goals are met
· Increase sales by seeking additional opportunities and identifying New Business and opportunities
· Maintain clients inform of new and revised product/service lines; encourage clients to provide testimonials, letters of recommendation and referrals
· Assist the CEO and CFO in all financial issues
· Development of corporate budget
· Pricing new projects
· Financials for product development
· Ensure company financial stability
· Monitor timely submission of invoices to clients and monitor and manage accounts receivable
· Assist in forecasting and monitors cash flow
Minimum Qualifications and Experience for COO
Significant BPO experience is required with the ability to lead, plan and manage change. Strong analytical and problem solving abilities and techniques with excellent communication and interpersonal skills are required. Three/Four (4) year bachelor degree with 10 years of applied related experience managing a BPO company, and including new business relationship development; MBA preferred. Excellent command of the English language is required, together with strong English written and verbal communication skills.