Head - Marketing / Sales

Head - Marketing / Sales
Unit / Area : SBU / Corporate
Reports to President
Responsible for PAN INDIA Sales
Summary of Functions
Responsible for overall direction of marketing & sales function for the organization in areas such
as market research, business development, sales promotion, market strategies & public
relations. Responsibility includes leading the marketing / sales teams. Achieving sales targets
included

Duties & Responsibilities
-To be responsible for providing overall direction to the marketing & sales functions at national /
geographical level with regard to planning & development of the markets for products, projects,
& services
-To implement marketing plans & programs in areas such as market research, sales promotion,
pricing, advertising & relationship building
-To lead the marketing & sales support functions with a view to provide pre-sales, implementation & post-sales service
-To offer information about products, projects & the competition to strategize the
Actions to achieve set sales on a continuous basis
-To be responsible for the product pricing & product launches in different locations &
in different countries
-To plan for marketing / sales budgets for various projects, products & services & control the
Same
-To be significantly responsible for marketing / sales for more than one country, large sales force
& an extensive dealer / distributor network; identifying & organizing training programs inclusive
-To perform any other activities as assigned from time to time

Job Specifications
Minimum graduation with 10 to 12 years of relevant experience of which 5 to 6 years in similar
software product organization of repute. Additional qualification in marketing management is desirable.

Engineering qualifications preferred

Manager - Technology Risk

Role:

Assessment of information technology risks and controls regarding the confidentiality, integrity and availability of business information. Identify areas of risk; Assess control environment, Key Risk indicators and the Change control mechanism for assigned processes or functions of the company.

• The Risk Manager will work with IT and ITS organization and become familiar with the overall businesses strategy to effectively execute each risk & control program.
• Assisting internal clients in implementing and deploying an operational risk strategy, including services such as: operational risk governance/ framework development, risk and control self assessments, key risk indicators.
• Conduct risk based assessments on processes in order to better determine areas of focus for internal controls.
• Evaluating the design effectiveness of internal control processes.
• Manage special projects as assigned.
• Assist in creating governance standards and necessary tools required to support requirements.
• Developing, implementing and monitoring compliance.
• Support day to day management of relationships and communications with business partners at various levels of the organization, as well as other internal and external resources.
• Draft audit plans to test internal controls and compliance with applicable requirements. Conduct and document testing performed.
• Perform special reviews and analyze findings of the same.
• Develop report outs in standard formats to ensure all of the above.
• Ensure effective reporting, communication and follow-up on various audit findings and recommendations.
• Travel in company locations in India for achieving above stated objectives.
• To work in a six sigma controlled and process oriented environment

Must Have:

Qualifications

• CISA / CISSP (with relevant IT risk and internal controls experience)
• The individual should have a minimum of 6-8 years of experience in the area of auditing, with a minimum of three years of auditing of information technology activities preferably from IT / BPO industry and / or Big 4 Audit Firms.
• Significant working experience in BPO / Big 4 IT risk department / working experience in Financial Services or Banking Industry.
  In depth knowledge of Risk based assessments

Competencies / Technical Skills:

• Ability to manage smaller and larger teams
• Candidate must have excellent verbal and written communication skills and effective interpersonal skills.
• Self-starter with the ability to work within and across teams/locations to accomplish goals in a timely manner.
• Analytical and presentation skills.

Good to Have:

Qualifications

• CA / CIA / CFE / MBA (Compliance Certification)
• Prefer candidate to have an advanced degree along with 7-8 years experience in Operational IT Risk and Internal Audit.
• Experience of auditing Applications (including ERP applications), Databases, Operating Systems and Network Devices
• Core banking compliance monitoring and implementation

Competencies / Technical Skills:

• Audit and Compliance frame of mind.
• Strong cross-cultural and inter personal skills commensurate to audit roles.
• Self-starter with ability to deal with and thrive in ambiguity and adversity.

Database Administrator

Job Description
A database administrator (DBA) is responsible for the performance, integrity and security of a database. Additional role requirements are likely to include planning, development and troubleshooting.
The database approach incorporates the following principles:
· data remains consistent across the database;
· data is clearly defined;
· users access data concurrently, in a form that suits their needs;
· there is provision for data security and recovery control (all data is retrievable in an emergency).
Database administrator (DBA) roles are increasingly identified by the databases and processes they administer and the capabilities of the database management system (DBMS) in use.

Typical Work Activities:
The work of a database administrator (DBA) varies according to the nature of the employing organisation and the level of responsibility associated with the post. The work may be pure maintenance or it may also involve specialising in database development.
Typical responsibilities include some or all of the following:
· establishing the needs of users and monitoring user access and security;
· monitoring performance and managing parameters to provide fast query responses to 'front end' users;
· mapping out the ‘conceptual design’ for a planned database in outline;
· considering both 'back end' organisation of data and 'front end' accessibility for end users;
· refining the ‘logical design’ so that it can be translated into a specific data model;
· further refining the ‘physical design’ to meet system storage requirements;
· installing and testing new versions of the database management system (DBMS);
· maintaining data standards, including adherence to the Data Protection Act;
· writing database documentation, including data standards, procedures and definitions for the data dictionary (‘metadata’);
· controlling access permissions and privileges;
· developing, managing and testing backup and recovery plans;
· ensuring that storage, archiving, backup and recovery procedures are functioning correctly; capacity planning;
· working closely with IT project managers, database programmers and web developers;
· communicating regularly with technical, applications and operational staff to ensure database integrity and security;
· commissioning and installing new applications.
Because of the increasing levels of hacking and the sensitive nature of data stored, security and recoverability or 'disaster recovery' have become increasingly important aspects of the work.

Profile to be Sought:
· BE / B.Tech / MCA
· Certificate in DBA preferably from Oracle / Microsoft / IBM
· Experience in either Oracle Database / DB2 Database
· Experience in UNIX/LINUX/iSeries/Intel8 Years experience of which 4 / 6 years in DBA

GM OPERATIONS (RETAIL DIVISION)

GM OPERATIONS (RETAIL DIVISION)
Experience: 10 - 18 Years
Education: UG - Any Graduate - Any Specialization / PG - MBA/PGDM - Marketing
Industry Type: Retailing
Functional Area: Top Management
Job Description
Part of the Core Team of the Top Management & Profit Center Head for the Retail Division
Planning, strategizing (in consultation with the Top Management) the entire gamut of operations of Retail Chain operations across the country.
Along with the Divisional Managers & Branch managers of the various Concepts and Branches, plan, monitor and control all aspects of sales, brand image building, Corporate Sales, Debtors and Daily Operations.
Towards ensuring continuous product development he (in consultation with the Top Management) will continuously plan and execute improvements in product categories, up gradation of equipment and provisioning of customer focused facilities in all outlets.
In conjunction with the HR department plans the recruitment, induction, training, and continuous improvement in the HR base in the outlets.
He will plan continuous evaluation and development of the Expatriate staff.
Prepare Sales targets for the year/quarter globally for the whole Retail division and s also Concept wise and Branch wise
Co-ordinate with Branch Managers and the Divisional Managers to achieve the sales targets for the concept.
Strong negotiation skills are a must.
Planning promotions for all stores for the entire concept.
Proactively monitor the bottom line which includes margins, stock holding / stock ageing / discounts/LOSS NOTES etc
Responsible for the Inventory and ensure the Perpetual Inventory system is adhered and physical stock counts conducted as per the fixed calender.

Desired Candidate Profile
Qualification: Graduate + Professional Qualification (preferably an MBA from a reputed Institution)
Age: 40 years and above
Experience:15 years of relevant working experience in the medium sized company Retail Chain, or FMCG preferable, or Service Sector. The last 5 years must have been at a senior management level handling the operations hands on. Must have worked on any ERP Platform and good working knowledge on spreadsheets a must.

Asst. Manager Legal

Role:

The legal and secretarial team plays a pivotal role in the day to day operations of the Company and ensures that the Company remains compliant with all applicable laws in each jurisdiction wherever it conducts its business. It provides timely advice to senior management, management, shareholders, directors and other stakeholders to help them take correct and timely decisions. The team provides support to each business unit and is responsible for all the legal, secretarial and compliance functions of the WNS group. The team assists in drafting, negotiating, finalizing and implementing corporate governance policies, contracts with vendors, customers, employee, etc. Secretarial and legal compliance of each of the companies in the group is supported, updated and monitored by this team. The legal team has to work very closely work with various international legal counsels of repute.

Desired Profile

Contract management and compliance:

To implement and manage the contracts and maintain complete contract files/audit trail in central repositorySet a process for monitoring compliance of the contractsidentify non-compliance issues and support their resolution

Participate actively in the Risk Management Process by providing a summary of contract compliance issues to Contract Management

Preparing synopsis of contractual requirements Contracts Management in central repository:

Creation and management of contract databases preparing summaries of all contracts to extract Discuss with the operations team to monitor the compliance with operations team

Notify Business teams of open/ delinquent contracts spread awareness of contractual compliance.

Contract review:

Assisting in drafting, negotiating and finalization of international, customer, vendor, employment and other contracts & agreements;

interacting with counsels in various jurisdictions to get their advice on local laws and implementing the same within the company

To provide support to the legal counsel and/.or compliance officer in timely advising the Management about legal and regulatory developments, their impact, plans to implement and ensuring due compliance

Developing standard systems & procedures, their implementation and monitoring to ensure due compliance of laws in each jurisdiction

Support on laws relating to international business operationsCo-ordination with overseas offices on legal & compliance matters

Support the compliance team to ensure that all group operations of the company spread over 11 countries remains compliant with the local laws and company policies.

Working as a part of the team on cross border transaction projects including mergers, acquisitions, restructuring, Joint Ventures, etc.

Dealing with regulatory agencies, court and arbitration matters

assisting and managing legal records.

Must Have Skills/Qualifications

Minimum of 2-3 years experience in the field preferably from an IT or ITeS background

Degree in law

Demonstrated ability to proactively seek required documents and drive required outcomes

Experience in reviewing and drafting legal documents and contracts

Proficient at Microsoft Word and Excel

Fluency in English

Demonstrate written and oral communications skills and the ability to articulate ideas effectively

Strong interpersonal skills

Strong communication and conceptual skills

Proven ability to meet tight deadlines

Ability to mentor a team and expand its capabilities

Manager - Quality & Productivity

Job Purpose:
Create and sustain the culture of Six Sigma and process excellence in the Line of Business supported.

Roles & Responsibilities:
Establish and maintain measurement framework in the IT project portfolio.
Identify improvement opportunities in processes and convert into meaningful projects
Mentor six sigma projects
Conduct six sigma and process trainings
Drive communication events to enhance six sigma awareness and DNA building in operations
Conduct process effectiveness reviews
Facilitate management reviews
Create high impact through driving of Six Sigma projects
Facilitate project/quality planning

MUST HAVE:
Qualifications
Engineer from a reputed institute
MBA from a reputed institute
SIX SIGMA GB Certified"

Years of Experience:
8-10 yrs

Nature of Experience:
Experience in setting up measurement system for IT processes/projects
Experience of six sigma deployment in software environment
Mentored at least 2 Six Sigma GB project and well versed with statistical tools
Process design and definition
Software Quality Assurance... project facilitation

Competencies / Technical Skills:
Thorogh understanding of the Software Development Life Cycle (SDLC)
Six Sigma
ITIL, CMMI
Ability to follow, improve upon and create processes required for effective process management
Flexibility to support operations during after-hours, whenever required
Good communication (written and oral) and interaction skills
Change Management and influencing skills
Self starter/Keen learner /Team player /Creative thinker /Result oriented /Have an eye for detailing
Business acumen (Can think from business perspective)

GOOD TO HAVE
Qualifications:
Finance background
SIX SIGMA BB Certified
MCA/Comp engineer from a reputed institute

Experience:
Consulting
Auditing/Process assessment
Project Management

Competencies / Technical Skills:
LEAN, DFSS
Risk Management and Internal IT Controls
COBIT

Manager (of a Dept.)

SUMMARY
Manage the operational and fiscal activities of the department. Plan and develop systems and procedures to improve the operating quality and efficiency of the department. Supervise staff in accordance with company policies and procedures. Responsible for hiring, training, and coaching employees.

PRIMARY RESPONSIBILITIES
Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals.
Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
Coordinate and implement solutions from process analysis and general department projects.
Direct staff in the development, analysis, and preparation of reports.
Supervise staff in accordance with company policies and procedures.
Conduct interviews, hire new staff, and provide employee orientation.
Coach and provide career development advice to staff.
Establish employee goals and conduct employee performance reviews.
Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
Assist staff to resolve complex or out of policy operation problems.
Coordinate with Human Resources for appropriate staffing levels.
Schedule and conduct department meetings.
Responsible to meet department productivity and quality goals.
Communicate with Supervisors, Managers, and Vice Presidents on Department operations.
Complete human resource paperwork.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Approve out of policy department expenditures.
Approve and coordinate telecommuting arrangements.

KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Knowledge of office processes, procedures, and technology. Experience in supervising project and team activities. Ability to read and interpret accounting and financial reports. This is normally acquired through a combination of the completion of a Bachelor's Degree in Business Administration and three to five years of office experience which includes supervisory responsibility.
Work requires willingness to work a flexible schedule.

Call Center Customer Service Representative

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.